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I have a creative package and can not install the premiere and this ad appears to me...what should I do?
Let's move this to the Download & Install forum, where someone should have an answer for you.
The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.
Thanks for your question, Tuqqi. Please see https://helpx.adobe.com/download-install/kb/close-conflicting-processes.html for information on how to close the conflicting processes listed in the screenshot.