contacting adobe

[emmac87998179]

HI, I'm having massive issues with Adobe. I have tried to get help because I was paying for the wrong subscription package and someone apparently guided me through the process of changing it but instead created two subscriptions that Im now paying for.

When I contacted customer service chat the other day I was in quite a good mood. By the end of the 50 minutes I felt I had been on an episode of Black Mirror.

Passed to 3 different people all just asking me the same question over and over again. I was so so stressed out I felt sick. I tried to use the phone number but that didn't work. I tried one they gave on the chat and that put me through to what sounded like a fax machine.

I had to end the chat due to the stress it was causing me and was told that someone was going to contact me by email within 48 hours. This hasn't happened. And Ive just had an email to say thanks for the new payment for my team membership for a team I don't have.

Please can anyone give a way of getting in touch with someone who can help me resolve this issue and refund me?

[Abambo]

You’ll hate to hear, but the way to get in touch with Adobe is Contact Customer Care .

[Nancy OShea]

Next time, take a chill pill and don't allow yourself to get flustered.   Keep communication as simple as you can.

• I purchased this
• I really wanted this
• and now I have this...

See Creative Cloud Plans as a reference. 

Creative Cloud pricing and membership plans | Adobe Creative Cloud

Also log-in to your Adobe Account to find out exactly what you're paying for.

Adobe Account

[Abambo]

I’m contacting Adobe via chat when I have to. Not that I don’t like to talk to people, but I want the transcript. And chat is slower, you can research the answers if you’re looking for a name...

[emmac87998179]

Yeah I did that for about 50 minutes to different advisors. This following an hour long chat 3 months ago when they signed me up to a new subscriprion without cancelling the first one. I know exactly what I’m paying for and why but I can’t get anyone to rectify it. They just get me to explain the situation and then continually ask me the same question without moving forward and then eventually say I need to pass you on to someone who can help.

So the chat service is ineffective , the phone numbers are ineffective I was asking if anyone has a email address or an alternative way of getting in touch with them.

[Abambo]

emmac87998179  wrote

So the chat service is ineffective , the phone numbers are ineffective I was asking if anyone has a email address or an alternative way of getting in touch with them.

I can't confirm your findings, but e-mails are not available because they are ineffective and get spammed...

Chat is effective! Each time I try because anyone says they cannot reach anyone, I get through even after no wait time. Chat also gives you a transcript and helps you to know exactly what has been agreed on.

I've asked Adobe to look into your case, so if you have any case numbers keep them handy for Adobe ​staff ​(staff badge and Adobe logo with their name) when they contact you.

[Abambo]

Adobe told me that your 2 plans are still active, but that a refund has been initiated. Please let me know what plan you need to get rid off.

[joshuaw82467978]

I contacted adobe this morning and you get connected to India where it really hard to understand the individuals and then they tell you its some kind of technical error. I been with adobe since CS5 and that means nothing to them. Chat is not effective either. I recorded the conversations AND saved the adobe live chat logs and then you'll can see what I dealt with. Talked to "Sarika, Priit, Aveett, and Tannoy" same thing, different person. That is NOW adobe support. Lack luster and in the end collecting interest of your monthly subscription and providing you horrible support. Keeping communication as simple as you can is not effective because I found myself explaining the same thing, over 5 times, just to hear, it's a technical issue. Don't want to sound like a Debbie-downer, but getting a refund will be VERY SLIM. Even with my account pulled up in front of them they act like potatoes. You're more likely to get help from someone whom just undergone a lobotomy, rather than adobe.

[Abambo]

Thanks for the help you are providing and the encouraging words you have.

I'm currently in contact with a very nice and helpful Indian person and we are all trying to solve Emma's problem.