Convert PDF to Word - false subscription demand

[pyor66mc]

[Moderator moved to Download & Install.]

Hello all,

I have suddenly started to have a problem converting PDF files to MS Word *.docx

On activating ‘convert’ I find myself directed to the subscription page. I already have a sub valid until November. (Files attached). Advice on how to correct this anomaly would be very welcome.

Regards

ver 2022.001.20169/64-bit

Edition Windows 11 Home Insider Preview  Version 22H2
Installed on ‎15/‎07/‎2022  OS build 25158.1000
Experience Windows Feature Experience Pack 1000.25158.1000.0

[LinSims]

Let me move this to the Account, Payment, & Plan forum for you, which is the appropriate forum for your question.

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This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

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This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

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PHONE: You can also search this page for a regionally appropriate phone number for customer support.

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[Nancy OShea · Accepted solution]

Adobe products are not certified to work with OS PREVIEW or Beta versions.  Previews are for testing purposes only.

Please ensure your computer meets the system requirements below.  Most Creative Cloud apps work on:

• Windows 10 versions 21H2, 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported;)
• macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/acrobat/system-requirements.html

To use Adobe Apps you must be signed-in to your paid Creative Cloud account.

[pyor66mc]

Thanks for the info. I understand the reason for the aberrant function !