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Could I trouble someone to deactivate my products?

Explorer ,
Aug 25, 2021 Aug 25, 2021

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I have used both of my licenses (two products) on new computer rebuilds. Both involved simply wiping the drives and reinstalling Windows fresh. No deactivation or uninstalling. 

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Activation , Installation

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correct answers 1 Correct answer

Community Expert , Aug 25, 2021 Aug 25, 2021

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When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for

...

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Community Expert ,
Aug 25, 2021 Aug 25, 2021

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Not here in a public forum

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Explorer ,
Oct 05, 2021 Oct 05, 2021

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John, thanks!

 

It took me a while, but I followed your steps and Mohd (agent) was able to clear out the link to the old machines. Unfortunately, this is going to happen again. The first time was total boot drive failure and the second time was a Windows reinstall. After those happen, it's too late.

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