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Crash!

New Here ,
Nov 27, 2022 Nov 27, 2022

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App constantly crashes. Just started recently (Nov 2022)

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Community Expert ,
Nov 27, 2022 Nov 27, 2022

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what is crashing?

 

<moved from using the community >

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New Here ,
Nov 27, 2022 Nov 27, 2022

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The. App. 

During editing the app crashes. Constantly. Can't finish one edit. 

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Community Expert ,
Nov 27, 2022 Nov 27, 2022

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do you have a compatible os?

 

 - https://helpx.adobe.com/creative-cloud/system-requirements.html

 

if yes,

 

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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New Here ,
Nov 27, 2022 Nov 27, 2022

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Yes. This is an iPhone app. P

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Community Expert ,
Nov 27, 2022 Nov 27, 2022

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what iphone app?

 

what's your os?

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Community Expert ,
Nov 27, 2022 Nov 27, 2022

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LATEST

Hi,

 

in order that we can help you, you have to give us more specifics. Which App do you mean? Adobe has to many apps that we could choose from. What App on your iPhone and which iPhone (iPhone X, 12, etc.) do you have? What App EXACTLY and have you tried to reinstall the App? Is it only this app or are there others that crashes?

regards,
Henrik

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