creative cloud 下載後無法開啟

[薾煊5FF4]

在新莊至上每次下載後都會有系統錯誤的視窗彈出(如圖)，之前有下載在其他裝置，不過都已經確認解除安裝了，想請問如何解決?

[kglad]

1. check for, and if available, update your os
2. repair all ms visual c++ versions that can be repaired.
3. update your ms visual c++, if it can be updated

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

[Nancy OShea]

Which Windows operating system version do you have?

System Requirements:

- https://helpx.adobe.com/download-install/kb/operating-system-guidelines.html

- https://helpx.adobe.com/creative-cloud/system-requirements.html