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Creative Cloud 113 Kodu Hatası

Explorer ,
Jan 28, 2024 Jan 28, 2024

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A few days ago, I purchased Creative Cloud's Student discount package. (I purchased all the applications.) But Creative Cloud did not download. The authorities sent me a file and I was able to download Creative Cloud from this file, but I could neither update Creative Cloud nor download the application. Both of them gave Error Code 113. (There is a photo for information) No official could solve my problem. I turned off my antivirus and firewall and tried different internet networks. But the problem is not solved. (I did everything on the Adobe support site.) Please help me, I don't want my money to go to waste.

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Community Expert ,
Jan 28, 2024 Jan 28, 2024

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i'm assuming no cc app was installed.  if that's incorrect do not proceed and update this thread.  otherwise:

uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Explorer ,
Jan 28, 2024 Jan 28, 2024

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Cevabınız için teşekkürler, ancak Creative Cloud'u birçok kez kaldırıp yeniden yükledim. Başka bir mesajınızda tüm MS Visual C++ uygulamalarını onaracağımı söylemiştiniz, bu bana yardımcı olur mu?

 

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Community Expert ,
Jan 28, 2024 Jan 28, 2024

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you should follow the steps in my previous  message, in the order listed.

 

it's not possible to say whether you'll need the last step which includes updating and repairing your visual c++ versions.

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Explorer ,
Jan 28, 2024 Jan 28, 2024

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I couldn't understand what you meant in your first message. That's why I asked this. Creative Cloud is installed now, but when I try to download an app it gets stuck at 1% and then error 113
gives his code. And I am currently repairing the program through the control panel.

 

Not: I am working on Windows 10 Pro.

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Explorer ,
Jan 28, 2024 Jan 28, 2024

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And it's error's text:

Exit Code: 113
-------------------------------------- Summary --------------------------------------
 - 3 fatal error(s), 0 error(s), 0 warnings(s) 

FATAL: Fatal Error '113' occurred while download
FATAL: Fatal Error '113' occurred while download
FATAL: Error occurred in download of package (Name: AdobeCameraRaw8.0All-x64 Version: 16.1.1.7). Error code: '113' 
-------------------------------------------------------------------------------------

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Community Expert ,
Jan 28, 2024 Jan 28, 2024

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LATEST

for error 113

 

adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

 

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

 

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Community Expert ,
Jan 28, 2024 Jan 28, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">

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