Creative Cloud Activation Trouble on New Device

New Here ,
Mar 02, 2022 Mar 02, 2022

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I just got a new computer and have been trying to download all my adobe creative cloud apps onto it. I have already signed out of my previous computer, but am still only given the options to "try" or "buy" the applications. I have an account with Adobe under a student email (I am still a student) and am able to login, but when I try to look into my account for specifics it claims I do not have an account with that email, which is clearly not the case. How do I fix this issue?

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Community Expert ,
Mar 03, 2022 Mar 03, 2022

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check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if that shows what you expect, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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