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1

Creative Cloud & all utilities entirely broken

Community Beginner ,
Aug 06, 2023 Aug 06, 2023

I tried to get rid of all the Adobe products on my Macbook the other day because they're sitting around gathering dust on here while I use them on my primary computer. Everything went fine until I came across the frustration of the Camera Raw plugin. Rather than look up how to delete it like a normal person, I went straight into my Macbook's Library folder and manually deleted pretty much every file associated with an Adobe product. This was a very stupid thing to do, as not only was I unsuccessful in deleting Camera Raw or the Creative Cloud application, now the Uninstall utility and Diagnostics won't even open. I have angered my Adobe overlords and I repent miserably. I have already tried re-installing Creative Cloud. Everything is still broken. Please spare some advice, and let me know if I am entirely screwed and will need to replace my hard drive.

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Creative Cloud
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Community Expert ,
Aug 06, 2023 Aug 06, 2023

if nothing opens, try using the cc cleaner.

 

if any adobe apps open, other steps might be prudent.

 

to clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

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Community Beginner ,
Aug 06, 2023 Aug 06, 2023

The CC Cleaner app is entirely gone. Even with re-installing it is not here. The CC Installer won't open.

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Community Expert ,
Aug 06, 2023 Aug 06, 2023

why can't you download the cc cleaner?

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Community Beginner ,
Aug 06, 2023 Aug 06, 2023

Oh, I was unaware the CC cleaner required a separate installation. I thought it was part of the Creative Cloud installation. On using it, it's cleaned up everything except the content manager.

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Community Expert ,
Aug 06, 2023 Aug 06, 2023

is content manager causing a problem?

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Community Beginner ,
Aug 06, 2023 Aug 06, 2023

I mean yeah, it's taking up space without serving any purpose.

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Community Expert ,
Aug 06, 2023 Aug 06, 2023
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compress it and see if that causes a problem. if not, delete after a few restarts and days.

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