Creative Cloud and all apps won't work on one user account on Mac

New Here ,
Feb 17, 2020 Feb 17, 2020

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I recently restored my Mac from a time machine backup. Since then, Creative Cloud and all apps would not start, and instead showing the Creative Cloud needs to be repaired message. This dialogue would then freeze.

 

I have done a complete wipe of Creative Cloud and all apps multiple times following these instructions: https://helpx.adobe.com/au/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

On attempted reinstall, Creative Cloud commences installation but freezes between 20% - 80%. 

 

I have since managed to install Creative Cloud and Photoshop by logging into a different user account on my Mac. Photoshop and Creative Cloud works as expected on this new account.

 

However, when I attempt to start Photoshop on my primary Mac account, it starts to load and then freezes on the 'adding package... Halide Bottlenecks.' It never progresses past this stage. Creative Cloud also freezes and will not launch.

 

Does anyone have any suggestions to get Photoshop working on this account?

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Adobe Employee ,
Feb 18, 2020 Feb 18, 2020

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Natesyamate, sorry you are encountering problems. Do you own the computer and network that you are installing the individual Creative Cloud membership, or is it owned by the organization that you work for?

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Community Beginner ,
Aug 29, 2022 Aug 29, 2022

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Hi, I'm encountering the same exact issue and I was hoping you figured it out and know how to mkae th eprimary account work?

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