Creative Cloud App does not fully loading

[nich_thomas]

When I go to the Creative Cloud app on my laptop, it doesn't fully load, and I can do nothing.

It has a little check box and two option bars, but no writing and you can't get past that screen.

I have uploaded a screen shot here to show: https://imgur.com/a/Jsjhv0I

I am not sure what to do because I can't access to update or install apps.
I have restarted my computer and also checked that no firewalls are blocking anything Adobe.

Please help!

[Guest]

Hi

Try uninstalling and reinstalling the Creative Cloud app

Uninstall the Adobe Creative Cloud desktop application

[nich_thomas]

Will this delete all of my stuff on Lightroom?

[Guest · Accepted solution]

nich_thomas  wrote

Will this delete all of my stuff on Lightroom?

No it will just uninstall the Creative Cloud desktop app, it won't affect any of the installed applications