Creative Cloud app files to install, followed Solutions

[Tom Henciek]

My Creative Cloud app won't install, fails at 43%, comes up with error code 1.

Followed the online solution to uninstall and use the Cleaner tool and still have the same issue.

Thanks

[Kanikas]

Hi Tom,

As I understand, you are getting Error code 1 while trying to install the Creative Cloud app. Kindly refer the link shared below for help:

"Failed to install" error received when installing Adobe Creative Cloud desktop app

Hope this helps! Feel free to update the thread for more questions.

Thanks

Kanika

Moving this to correct space Creative Cloud Download & Install​

[Tom Henciek]

Kanika,

thanks but I had tried all of those things already.

[Govardhan.V · Accepted solution]

If you haven't tried, Follow below steps :

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Disable Firewall Temporarily. [ Optional step ]

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete??? rename it to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Click on the below link and download Adobe Application manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager10.0_all.exe

Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it .

It will start update process.

once it is completed,

it shud launch Adobe Creative Cloud app.

[Tom Henciek]

That did the trick, thank you so much.

Tom Henciek

PrePress Manager

5500 West 31st Street

Cicero, IL 60804

708-329-1395

tom.henciek@active-us.com

[Chre]

Hi all, hi Brucgovn​,

Thanks for that! I've here issue about Adobe Creative Cloud Client Desktop installation ("The Bootstrapper Process return code is (42).Stopping the installation process" message in pdapp.log file), and these instructions solve trouble!

I didn't understand why, but good catch.