Creative Cloud App not recognizing my subscription and chat support function broken

[mattc16837887]

What a useless App and useless support. I've been paying for a subscription for close to a year and now it suddenly stops working for no reason. I was mid chat about to provide proof of payment, when suddenly I can no longer send messages into the chat. I have started several new tickets and I am always redirected to the same screen where I am unable to chat with the agent and receive any support. Unbelievable.

[kglad · Accepted solution]

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://www.adobe.com/account.html

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html