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Creative Cloud Apps not opening

New Here ,
Feb 28, 2023 Feb 28, 2023

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Hello, I'm currently trying to open Photoshop and Lightroom, which are Apps included in my Plan, but a PDApp window keeps opening, asking me to sign in and when I do, it offers me a free 30 day trial? Everything seems up to date, so I'm not sure what the problem is. Any help? Thank you.

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correct answers 1 Correct answer

Community Expert , Feb 28, 2023 Feb 28, 2023

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

 

<moved from enterprise and team

...

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Community Expert ,
Feb 28, 2023 Feb 28, 2023

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do you have a teams or enterprise subscription?

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Community Expert ,
Feb 28, 2023 Feb 28, 2023

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Adobe Employee ,
Feb 28, 2023 Feb 28, 2023

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Please connect with the individual support team, this forum is for Enterprise & Teams licenses only.

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Community Expert ,
Feb 28, 2023 Feb 28, 2023

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start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

 

<moved from enterprise and teams>

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