Creative Cloud Apps not opening

[Claire28635884qc4g]

Hello, I'm currently trying to open Photoshop and Lightroom, which are Apps included in my Plan, but a PDApp window keeps opening, asking me to sign in and when I do, it offers me a free 30 day trial? Everything seems up to date, so I'm not sure what the problem is. Any help? Thank you.

[kglad]

do you have a teams or enterprise subscription?

[kevin stohlmeyer]

Hi @Claire28635884qc4g 

Have you tried the steps outline on this page?

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

[Ashish_Harrison]

Please connect with the individual support team, this forum is for Enterprise & Teams licenses only.

[kglad · Accepted solution]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location

<moved from enterprise and teams>