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Creative cloud crashes Firefox browsers

New Here ,
Oct 29, 2021 Oct 29, 2021

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Hi,

I am finding Creative Cloud is doing a really strange thing when I start an application. If my Firefox browser is open and I start Photoshop or Indesign for example, it crashes Firefox. It seems to happen when Creative Cloud is activating the font library.

Is anyone else having this problem? If so any fixes?

I am using an iMac with version 10.15.7, Photoshop 22.5.1, Indesign 16.4 and Firefox 93.0.

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Community Expert ,
Oct 29, 2021 Oct 29, 2021

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i haven't seen anyone else post about that problem so it's not a widespread problem.

 

i suggest uninstalling firefox, restarting your computer and then reinstalling it.

 

if that fails, you should consider updating your os.

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New Here ,
Oct 29, 2021 Oct 29, 2021

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Ok thanks

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Community Expert ,
Oct 30, 2021 Oct 30, 2021

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you're welcome.

 

p.s. keep us posted.

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Community Beginner ,
Jan 15, 2024 Jan 15, 2024

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Have tried that, without success. When I reinstall Firefox the problem persists. I've found a strange solution: logging out my user and logging in again. Then I can have both Creative Cloud and Firefox open at the same time. Very, very strange. Mac Studio M2 Ultra with Sonoma 14.2.1 and the latest Firefox and Creative Cloud versions.

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Community Expert ,
Jan 15, 2024 Jan 15, 2024

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thanks @serh40626075 

 

maybe that will help someone else.

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Community Beginner ,
Dec 23, 2021 Dec 23, 2021

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I have this problem, too. I've also tried to uninstall/reinstall Firefox, but that action did not solve the problem. Windows10 user here, and this issue seems to be consistent with all Adobe CC 2021 products.

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New Here ,
Jun 10, 2023 Jun 10, 2023

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I am experiencing the same problem. I've reinstalled Firefox several times and the only solution I found was to inactivate Adobe Cloud when I have Firefox open. 😕

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Community Beginner ,
Jan 15, 2024 Jan 15, 2024

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I have this problem too. I have a Mac Studio M2 with Sonoma. If I have Creative Cloud turned on, Firefox freezes and I have to force quit, turn Creative Cloud off and reopen it. It's driving me nuts. I also have to turn it off as a Login item for the same reason. Never had an issue like this before. 

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Adobe Employee ,
Jan 16, 2024 Jan 16, 2024

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Hi all,

Could you all confirm if the web browser Firefox has been updated to the latest version?

Also, is it happening with any specific Adobe app?

Looking forward to your response.

Regards,

Shivangi

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