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Creative cloud crashes Firefox browsers

New Here ,
Oct 29, 2021 Oct 29, 2021

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Hi,

I am finding Creative Cloud is doing a really strange thing when I start an application. If my Firefox browser is open and I start Photoshop or Indesign for example, it crashes Firefox. It seems to happen when Creative Cloud is activating the font library.

Is anyone else having this problem? If so any fixes?

I am using an iMac with version 10.15.7, Photoshop 22.5.1, Indesign 16.4 and Firefox 93.0.

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Community Expert ,
Oct 29, 2021 Oct 29, 2021

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i haven't seen anyone else post about that problem so it's not a widespread problem.

 

i suggest uninstalling firefox, restarting your computer and then reinstalling it.

 

if that fails, you should consider updating your os.

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New Here ,
Oct 29, 2021 Oct 29, 2021

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Ok thanks

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Community Expert ,
Oct 30, 2021 Oct 30, 2021

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you're welcome.

 

p.s. keep us posted.

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Community Beginner ,
Dec 23, 2021 Dec 23, 2021

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I have this problem, too. I've also tried to uninstall/reinstall Firefox, but that action did not solve the problem. Windows10 user here, and this issue seems to be consistent with all Adobe CC 2021 products.

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