Creative Cloud desktop app is not loading.

[SaintMoo]

I'm on Windows 10. I tried opening Creative Cloud, but it is stuck at the "Loading Creative Cloud" screen, and error message saying "Creative Cloud is taking longer than usual to load. Relaunch Creative Cloud or restart your computer and try again" (see picture).

I've tried following the link here. So far I've tried:

1. Turning off CC and restarting my computer

2. Restarting my computer

3. Uninstalling and reinstalling CC

4. Deleting the OOBE files (except ANEData.db and filesync.db because Windows 10 says CC is using it), restarting computer and running CC

5. Updating my PC

None of it works.

Is there a fix to this?

[margaretw65488533]

Didn't help me. Too bad.

[atbattson1]

I had a similar issue. Windows 10. CC appeared to be running in Task manger but I was unable to open it. Used to work fine. In the end after restarts of windows failed I just reinstalled the creative cloud basic app over the top of the existing ones and it worked again. 

[the_editor_27]

What do you mean by "reinstalled the creative cloud basic app over top of the existing ones"?

I've uninstalled, reinstalled, used the cleaner, shut off firewalls and antivirus, shut down everything in the task manager, restarted, power cycled my PC, cleaned my credentials, basically everything short of letting an Adobe rep take over my computer, which I really don't want to do.

[brentcopeland]

Do you happen to have any malware/virus software?  I had the same issue and turning malwarebytes off, then stopping CC app completely, then restarting it, allowed an update that was running to finish, and everything works now.

[margaretw65488533]

Yes, I have malware and anitvirus. I believe I disabled them, and still had the problem. At the moment, everything is running fine.

Margaret

[Roberta5CD9]

I have had this program for almost 2 years now and have to constantly use repair to reload it. There was another forum with many folks complaining of the same thing and they shut it down and told us to go here. Still no correct answer and it has nothing to do with any malware antivirus or network. We pay alot for this subscription and it would be lovely to have this issue resolved.

[kglad]

@Roberta5CD9 

exactly what problem are you seeing?