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I upgraded to Mac OS X El Capitan 10.11.1 a while a go and the CC Desktop App started to turn unresponsive. Now I'm unable to sync my photos between Lightroom on Mac and iPad, as I couldn't sign into my account in Lightroom CC.
This is what the icon looks like in the menubar (grey means I'm not signed in):
And when I clicked onto it, the window looks like this:
I assume this means it's loading, but this process should normally only take a few seconds, but it's taking hours and days on my Mac. I have been using Google's DNS (8.8.8.8) on my network because my location is prone to DNS pollution. I did try reverting to my default DNS but it didn't change the response. Any ideas and instructions would be helpful, thanks!
Hi,
Please refer to the help document below:
App doesn't open | Progress wheel spins continually
You may also refer to the threads below where this issue has been addressed:
Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel
Creative Cloud Desktop App stuck on blue spinning wheel after update.
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Moving to Creative Cloud Download and install.
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Hi,
Please refer to the help document below:
App doesn't open | Progress wheel spins continually
You may also refer to the threads below where this issue has been addressed:
Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel
Creative Cloud Desktop App stuck on blue spinning wheel after update.
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Thanks, I'll take a look.
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Sure , Do let us know if that worked !!!
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Hi KanikaS,
I'm having a similar problem, since changing adobe accounts on my computer I cannot log in. I have tried all three threads and other trouble shooting recommendations from Adobe such as: