Creative Cloud Desktop App not working

[arahmani85]

My Creative Cloud Connection desktop app has not been able to connect for over a week and half now. I have contacted support with no succes all they say is log in online which does not help me at all.

I've tried unistalling the application as well as the application manager application all with no success.

When I click the menu icon and select sign in, the sign in window pops up I enter my password and click sign in, I get the little spinning image showing its doing something then the window dissapears and nothing happens, I go back to the icon and it says sign in again.

Does anyone have this issue or have a solution to this issue?

[arahmani85]

So does anyone know when Creative Cloud Connection will be working?

[Kartikay_Sharma]

HI Arahmani85,

Creative Cloud connection services are supposed to be up by 17th June along with the introduction of the new Creative Cloud Products.

Regards,

Kartikay Sharma

[kylebyle]

MAC users!

I was haveing heck of a time trying to get this working, tried all of the recomendations above. BUT the problem was Growl. Quit Growl reopen CC and it worked fine hope this helps someone.

[BEINGNITING-S7JVCG]

Kylebyle: Thanks for your update, that is true, this is the troubleshooting step for this issue, as there is a need to update some of the binaries of the sync app. sometimes, even a resintall of the Cretive Cloud Connection, also works for the issue.

Thanks for your effort to support other customer's,

Cheers.

LP

[pedroxudre]

Hi LP,

I don't have Growl installed in my Mac Pro but still having connection issues.

[BEINGNITING-S7JVCG]

Hi,

Did you also try the steps mentioned in Post1, That often resovles it.

Let me know if you still face a problem

Cheers

LP

[samuellopes1]

I'm using Win 8

Could not solve

[Peter_Elements]

This is what I'm getting today.

[sleany]

I am having a similar problem.  Creative cloud won't load and I try to reinstall lightroom and it goes on forever never really downloading!  Ugh!!!!!!!!!!!!!

[waisake_naholo_414124t3]

Same

[M.A.Nels]

Original post is from May of 2013 and has been resurrected!? Why an ongoing problem like this? This is NOT how a big company should run a business.

I have had issues with my CC app. It goes away and I have to somehow wrangle it back into existence. Can SOMEone give us an answer on how to remedy this?

I SHOULD NOT have to be my own tech troubleshooter. Jumping through hoops to get my paid for product is ridiculous. All I am asking for is that my paid for app opens when I click its icon.

I know I'm not the only one out there with this problem.

This is a very self-centric request; make this app work properly for customers.

Loudly,

M. A. Nelson

[jayants33240872]

Hi.

if you are using a MAC you will not find the same location mentioned by staff on your computer, you can find the OOBE folder by following the mentioned steps.

1. select go to folder option

2. /Library>application support>Adobe>OOBE

    ~/Library>application support>Adobe>OOBE

3. Delete the OOBE folder from both the locations if you find and then try to launch the application, your issue will be resolved.

Good Luck.

[Viv Loves Film]

I was on the chat for SIX HOURS yesterday - and still not resolved.  I am going mad!