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Creative Cloud desktop failed to install. Error code: 1

New Here ,
Mar 23, 2014 Mar 23, 2014

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My CC desktop will not update. I tried all possible solutions with no luck. Any insight would be appreciated.

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Creative Cloud, Installation

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correct answers 1 Correct answer

New Here , Jul 01, 2016 Jul 01, 2016
Once I corrected MAC OS time zone, This issue has gone.

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Enthusiast ,
Mar 24, 2014 Mar 24, 2014

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Hi Angelic2u,

 

Please specify which OS you are using?

 

You may refer to the below mentioned forum link, as the same issue has been discussed below:

creative cloud desktop failed to install

 

Regards

Gurleen

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New Here ,
Mar 24, 2014 Mar 24, 2014

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Hi Gurleen,

Sorry, I’m using OS X Mavericks v10.9.2. Your link refers to windows solutions.

Thanks for any insight.

Angelica

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Enthusiast ,
Mar 24, 2014 Mar 24, 2014

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Angelica,

 

The below mentioned link will help you to follow the steps for Mac OS also:

How and when to use the Creative Cloud Cleaner tool | Advanced steps

 

Regards

Gurleen

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New Here ,
May 19, 2014 May 19, 2014

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Same error code - Win 7

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New Here ,
May 27, 2014 May 27, 2014

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Me, too!

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Enthusiast ,
May 28, 2014 May 28, 2014

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Hi Davewpeterson & Edgadson,

Please see the link mentioned below as the same has been discussed:

creative cloud desktop failed to install

Let us know if this helps,

Regards,

Gurleen

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New Here ,
Jun 03, 2014 Jun 03, 2014

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Got it. Thank you!

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New Here ,
Nov 27, 2014 Nov 27, 2014

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Hello im using Win 8.1

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Explorer ,
Feb 17, 2015 Feb 17, 2015

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I am using a boot camped mac. My computer ran out of battery while doing updates and I had to recover it.

some application is messed up in the process.

My creative cloud set up is showing the same

failed to install. Error code: 1

please help me!

- thankyou- Andy

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New Here ,
Apr 17, 2015 Apr 17, 2015

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same here

'cept on windows

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Adobe Employee ,
Apr 22, 2015 Apr 22, 2015

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Please refer to: Error: "Failed to install" | Creative Cloud Desktop

This should work.

Regards

Rajshree

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Participant ,
Apr 22, 2015 Apr 22, 2015

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Please refer to: Error: "Failed to install" | Creative Cloud Desktop

I've tried this a couple times now (btw, I've been running CC for a couple years on my Win7 64-bit Dell and have never had these CC install/update errors) and it continues to fail (I've seen several variants of the error - with different error numbers - identified in the subject of this thread). The latest error is that after uninstalling CC, cleaning (which involved, incredibly, deleting various OOBE folders referenced in the supplied web page(s)) and then trying to re-install I see the following dialog:

Could someone please give us the proper procedure (and/or fix CC!) for correcting this so we can download the software updates that we've paid for.

Regards,

-David

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Participant ,
Apr 23, 2015 Apr 23, 2015

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...following up in case others find this useful. I was finally able to get CC desktop installed again by running through the sequence multiple times (uninstall CC/run cleaner tool, delete OOBE directories, reinstall). I'm not sure why this was needed but at some point along the way I was finally able to start CC without error. After updating my apps (particularly Lightroom 6/CC) and then logging out/in of CC I was finally able to start LR6 successfully. Although I'm happy to have finally gotten to this stage (next is to see whether the GPU acceleration actually works - lots of discussion about this, in fact, not working in the LR forum ) I have to say the install/upgrade process is far from seemless and quite disappointing...

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New Here ,
Jun 21, 2015 Jun 21, 2015

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my erreor code 1 on windows 10

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New Here ,
Aug 05, 2015 Aug 05, 2015

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I just logged any other users out and it fixed my error 1 code while updating cc on windows 10
hope this helps

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Adobe Employee ,
Aug 07, 2015 Aug 07, 2015

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Moving the discussion to Creative Cloud Download & Install

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New Here ,
Jul 01, 2016 Jul 01, 2016

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Once I corrected MAC OS time zone, This issue has gone.

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New Here ,
Apr 20, 2017 Apr 20, 2017

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LATEST

Guys. When I come across this problem, I realize that maybe the old invalid files lead to this problem. So I delete all the files about Adobe.XD In the end the software can be installed in proper way...

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