Creative Cloud Desktop massive memory use crashing Win10

[Amebr]

Hi all,

Today my PC started crashing with Unknown Hard Error messages, black screen and unresponsiveness.

I discovered Creative Cloud Desktop is consuming all my memory.

Killing the task allows me to work normally. Starting the app results in the memory being eaten again. Frankly I don't even understand why this app is installed as I don't use it (maybe authentication???). My only Adobe products are Acrobat and Robohelp.

Anyone have any ideas how to fix this?

[John T Smith]

How to disable a program in Windows startup
-Click the 'window pane' in the very bottom left corner of the Windows desktop
-Select * Settings
-Select Apps
-Select Startup
-Select/toggle the program you want to disable/enable
-BE VERY CAREFUL WHAT YOU DISABLE SO YOU DON'T STOP WINDOWS FROM RUNNING

[Amebr]

Thanks. Any idea if doing this will break Robohelp or Acrobat?

[Amebr]

Dang it. I don't have admin permission. 😕

[Amebr]

It didn't work. I snagged an admin to turn it off, but it was re-enabled and crashing my PC again this morning. 😞

[Amebr]

Solved by getting IT to completely uninstall Creative Cloud.