Creative cloud desktop needs repair daily

[Panvera]

I am running the latest version on a Windows 11 system. This has been going on for a few weeks.

The app has been running fine since I got the computer almost two years ago.

[Peru Bob · Accepted solution]

Do you have an automatically running cleanup utility that might be removing some critical Adobe files?

[kglad · Accepted solution]

something on your computer (eg, av, antimalware, cleaner etc) is causing the problem.

[The Animal Naturopath]

Same issue. Every single morning I get the error message and asked to repair which I do, and it works until the next morning. I see all the answers to this issue are about other software that may affect this. The only virus software I use is Malwarebytes. If the solution is to turn this off to use CC, it sounds like a solution from the early days of the internet. I remember many conflicts back then. But this is Adobe and 2023! This is the only program that ever that does this. It's annoying, and it also takes forever each time I have to do this. There must be another solution. This happened with windows 10 and now 11.

[kglad]

you can do everything else to confirm it's not an adobe issue:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[Jeffrey_A_Wright]

The Animal Naturopath, in addition to Kglad's suggestion, please verify Malwarebytes and any other installed software are up to date and using the recommended settings. 

Misconfigured or out-of-date security software is the most common cause of repeated damage to the Creative Cloud desktop app. Anything that can destroy files or block necessary access to the Creative Cloud desktop app is a suspect.

[MamaVofdragons]

We have the same issue. No security software or otherwise. This computer I only used for streaming video and has the bare minimum on it. Yet I'm repairing it weekly. Have Mac and the iOS stuff then creative cloud for Photoshop and ATEM software, that's it. 

[kglad]

something is causing a daily problem, and the cc app does not spontaneously degrade.

[MamaVofdragons]

I understand that, but what could it be then.

[kglad]

it's usually security software, like av etc

[MamaVofdragons]

It's a MAC, there is no antivirus software.  As stated, we've added nothing but Creative Cloud with Photoshop and programs for live streaming, Chrome.  That should be it that isn't standard install Mac.

[kglad]

@MamaVofdragons 

all security software is especially suspect (including your mac security settings), but some other software may be causing the problem.

[Shivangi_Gupta]

That's strange!
We may need to troubleshoot more. Is your OS up to date? Also, are you using your system in a managed network like a college or organization with a firewall?

Let us know.

^Shivangi

[Shivangi_Gupta]

There could be multiple reasons causing this, @vholifield. Are you also experiencing it? Could you test the issue after disabling the antivirus on your computer?

Let us know it brings any change.

^Shivangi

[MamaVofdragons]

There is no antivirus program added to this computer.