• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Creative cloud desktop needs repair daily

New Here ,
Feb 14, 2023 Feb 14, 2023

Copy link to clipboard

Copied

I am running the latest version on a Windows 11 system. This has been going on for a few weeks.

 

The app has been running fine since I got the computer almost two years ago.

TOPICS
Installation

Views

731

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Feb 14, 2023 Feb 14, 2023

Do you have an automatically running cleanup utility that might be removing some critical Adobe files?

Votes

Translate

Translate
Community Expert , Feb 14, 2023 Feb 14, 2023

something on your computer (eg, av, antimalware, cleaner etc) is causing the problem.

Votes

Translate

Translate
Community Expert ,
Feb 14, 2023 Feb 14, 2023

Copy link to clipboard

Copied

Do you have an automatically running cleanup utility that might be removing some critical Adobe files?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 14, 2023 Feb 14, 2023

Copy link to clipboard

Copied

something on your computer (eg, av, antimalware, cleaner etc) is causing the problem.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 12, 2023 Jun 12, 2023

Copy link to clipboard

Copied

Same issue. Every single morning I get the error message and asked to repair which I do, and it works until the next morning. I see all the answers to this issue are about other software that may affect this. The only virus software I use is Malwarebytes. If the solution is to turn this off to use CC, it sounds like a solution from the early days of the internet. I remember many conflicts back then. But this is Adobe and 2023! This is the only program that ever that does this. It's annoying, and it also takes forever each time I have to do this. There must be another solution. This happened with windows 10 and now 11.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 12, 2023 Jun 12, 2023

Copy link to clipboard

Copied

you can do everything else to confirm it's not an adobe issue:

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 12, 2023 Jun 12, 2023

Copy link to clipboard

Copied

LATEST

The Animal Naturopath, in addition to Kglad's suggestion, please verify Malwarebytes and any other installed software are up to date and using the recommended settings. 

 

Misconfigured or out-of-date security software is the most common cause of repeated damage to the Creative Cloud desktop app. Anything that can destroy files or block necessary access to the Creative Cloud desktop app is a suspect.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines