Creative Cloud doesn't recognise installed apps

[berndl56827781]

Hi,

after updating Creative Cloud the other day it doesn't recognise that Photoshop, Illustrator and Indesign are already installed. On the Apps-tab it invites me to install those applications. As they are installed already I would expect Start rather than Install. Due to this I will miss important update information, probably.

So far, I have already logged out, renamed the library und started Creative Cloud again. But that didn't help at all.

Any ideas?

Thanks for your help.

Bernd

[kglad · Accepted solution]

check the installation directory to make sure they're installed (and you can start them from there so you waste no more time).

if they're installed, follow solution 2 here:

Adobe Creative Cloud desktop application lists uninstalled Adobe apps as up to date

[berndl56827781]

Thank you, kglad.

I tried Solution 1-3 with no success. Before going for solution 4 I tried to uninstall AnimateCC. I don't really need it. So the damage would not have been that bad. The uninstalling worked well. And much more important: Since I have uninstalled AnimateCC the Creative Cloud recognises the other apps properly.

Thanks and bye. We can close this issue.

Bernd

[kglad]

good to hear, and you're welcome.

[Vegas404]

Hi i got the same issue.

I use the Apps in German language, due the Update it changed the Language to English. So i only saw the 2 Apps i installed in English. Changing the Language in the Creative Cloud Back to German did it for me. All the apps are back showed as Installed.

Easy but sneaky bug i think

Have a nice Day!