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Creative Cloud error - reinstalation needed every day

Community Beginner ,
Sep 30, 2020 Sep 30, 2020

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For the last 3 months, more and more problems with CC occur. Last weeks almost every day started like this - after turning on the computer, CC comes with a note - "the app is damaged, it needs to be reinstalled." This takes about 10 to 15 minutes of my working time. After that, the CC seems to be upgrading - another 5 to 10 minutes. 
After these operations are finished, I open any app (Photoshop, Illustrator, Indesign...whatever) and I got another error note: Your subscription status cannot be verified (I have to say, I'm not offline)...next in line is another note: "We're sorry, but there was an error in the product, we need to close it"

There are also problems with Typekit synchronization (fonts do not sync). Please, can you do something about it?  These problems take too much of my working time.

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File sync

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Adobe Community Professional ,
Sep 30, 2020 Sep 30, 2020

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is this on a mac that hibernates?

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Community Beginner ,
Sep 30, 2020 Sep 30, 2020

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No, its PC with Windows 10. Thanks

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Adobe Community Professional ,
Sep 30, 2020 Sep 30, 2020

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there's something on your computer (av, cleaner etc) that's corrupting your cc app.  google your software and creative cloud corruption.

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Community Beginner ,
Sep 30, 2020 Sep 30, 2020

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Hi, that's an interesting hypothesis. Nevertheless, I wonder what sw it
might be? I use only Adobe software, Cinema 4D, and Office, Eset NOD32 AV
and I never had any problems with such a combination of sw. All the sw is
legally bought. I see no reason why it happens in the last 3 months but not
before. Any idea? Thank you.

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Adobe Community Professional ,
Sep 30, 2020 Sep 30, 2020

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all av programs are suspects.  google it.

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Explorer ,
May 24, 2021 May 24, 2021

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Isnt this great... (NOT!)

We pay these folks at Adobe alot of hard earned money and they direct us to "Google it" when there's a recurring issue with THEIR application crashing that also all but hoses our RAM and amps our CPU up to 99%.
WOW!

Thanks for the help!

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Adobe Community Professional ,
May 24, 2021 May 24, 2021

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i'm not an adobe employee.  if you want to discuss with an employee, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1621887279231.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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