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Creative Cloud failed to install.

Explorer ,
Jan 31, 2024 Jan 31, 2024

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I bought a CC membership and even though I opened the application, I could not download anything. It was removed, then I downloaded it again, this time the application did not open, I tried to download it from alternative links. This didn't help either. When I try to download from the normal link, it progresses a little and then gives the error "There was a problem downloading Creative Cloud. Exit the installer and restart to try again. (Error code: 201)" and there is only a "Finish installation" button in the error message. I turned off the firewall, changed internet, updated my operating system, turned off my antivirus, deleted CC and reinstalled. I tried the solutions on the Adobe site and they didn't work. PLEASE HELP ME.

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Explorer ,
Jan 31, 2024 Jan 31, 2024

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And, my system information: 

OS: Windows 10 Pro 1904

 

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Community Expert ,
Jan 31, 2024 Jan 31, 2024

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Explorer ,
Jan 31, 2024 Jan 31, 2024

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Unfortunately this doesn't work because there is no place for me to log out of my account. I think you thought I installed the application, but no, that's my problem anyway. I can't set it up, I can't log out of my account.

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Community Expert ,
Jan 31, 2024 Jan 31, 2024

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if nothing adobe is installed:

 



clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Explorer ,
Feb 01, 2024 Feb 01, 2024

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Will updating my MS Visual C++ cause any problems on my computer (such as crashing or other programs not working)?

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Community Expert ,
Feb 01, 2024 Feb 01, 2024

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@ABDULBAKİ İ35037458kvxh 

 

no, it shouldn't, but did you try to use the cc desktop link in my message to download the app?

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Explorer ,
Feb 01, 2024 Feb 01, 2024

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Yes, I tried both the alternative connection and the normal connection. It didn't work either. Even though the alternative connection works sometimes, it does not download the application. I also have a question: Adobe Creative Cloud application appears to be 32 bit even though I haven't installed it yet. Could this be related to this? If it's not related to this, I'll start updating my MS Visual C++.

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Community Expert ,
Feb 01, 2024 Feb 01, 2024

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Explorer ,
Feb 01, 2024 Feb 01, 2024

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I downloaded it from this link now and I'm already getting this error.

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Adobe Employee ,
Feb 01, 2024 Feb 01, 2024

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Abdurrahman, sorry you continue to be blocked from using your new Creative Cloud membership. We have been trying to contact you about the error you are encountering.

 

Can you please use the steps listed in https://adobe.ly/42m5hXA to update your active support case ADB-32891609-X8C7? The support case will close very soon if we don't receive a response, Abdurrahman. ^JW

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Explorer ,
Feb 02, 2024 Feb 02, 2024

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Hello, I managed to download CC, but I cannot download any applications, I get error code 113. PLEASE HELP

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Adobe Employee ,
Feb 02, 2024 Feb 02, 2024

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Hi there, 

Error code 113 indicates that your device is not able to connect to Adobe servers, or the firewall settings on your device are interfering with the installation process. Check your Internet connectivity and firewall settings, and then try to install the app again. Let us kow the outcome.

 

Thanks 


^KS

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Explorer ,
Feb 02, 2024 Feb 02, 2024

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I did everything you said and it didn't work.

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Community Expert ,
Feb 02, 2024 Feb 02, 2024

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did you update your ticket per ja wright?

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Community Expert ,
Feb 02, 2024 Feb 02, 2024

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for error 113:

 

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if that fails, try https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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Explorer ,
Feb 02, 2024 Feb 02, 2024

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Hello, first of all, I couldn't understand how to whitelist network endpoints? Also, an official (Adobe official) completely deleted the hosts file. Could this be related to this?

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Community Expert ,
Feb 02, 2024 Feb 02, 2024

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no, you only need a hosts file to block internet addresses.

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Explorer ,
Feb 02, 2024 Feb 02, 2024

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So how do I whitelist network endpoints?

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Community Expert ,
Feb 02, 2024 Feb 02, 2024

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do you have a firewall?

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Explorer ,
Feb 03, 2024 Feb 03, 2024

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I have antivirus and firewall but i am closed them.

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Community Expert ,
Feb 03, 2024 Feb 03, 2024

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if your only firewall is shut down and you still can't connect, white listing won't help.

 

did you update your ticket?

 

did you follow all the stops prior to white listing?

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Explorer ,
Feb 04, 2024 Feb 04, 2024

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I couldn't understand what you meant by ticket. And I did all the steps you mentioned.I would also like to remind you that we are talking about error code 113, not error code 201.

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Community Expert ,
Feb 04, 2024 Feb 04, 2024

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Explorer ,
Feb 04, 2024 Feb 04, 2024

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I updated my ticket. Also, for testing purposes, I will delete CC and reinstall it again. And it'S error'S photo.Ekran görüntüsü 2024-02-04 121634.png

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