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Creative Cloud fails to find older version of Photoshop

New Here ,
Dec 08, 2022 Dec 08, 2022

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The version of Photoshop I installed was 2017.

I had tried deleting and reinstalling Creative Cloud and Photoshop. Still didn't work unfortunately.

Any solution?


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Creative Cloud , Installation

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Community Expert ,
Dec 08, 2022 Dec 08, 2022

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why do you care if the cc app recognizes your cc 2017 installation?  eg, can you open it beyond the trial period?

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New Here ,
Dec 08, 2022 Dec 08, 2022

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It's currently on trial period and can be opened. But I already subscribed to the plan and somehow it does not recognize the older version.

I worried that if the trial ended and the Photoshop will just be stuck at verifying licence once I open it.

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Community Expert ,
Dec 08, 2022 Dec 08, 2022

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start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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Community Expert ,
Dec 10, 2022 Dec 10, 2022

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Which OS do you have? 

 

I ask because older PS 2017 might not be compatible with newer flavors which would preclude you from accessing it.

 

Modern macOS ( Catalina  - Ventura) only work with modern versions of PS CC.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Dec 10, 2022 Dec 10, 2022

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trials don't support older versions, just current.

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New Here ,
Dec 09, 2022 Dec 09, 2022

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you can still use old versions of Photoshop if you need to. Many photographers and graphic designers continue to use older versions of Photoshop because they're familiar with the interface and features. And while some new features may not be available, you can still do a lot with older versions of Photoshop MyFortiva

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