Creative Cloud Freezes At 21.5%

[the-britster]

Ever since the new Mac OS update I've been having issues with my Adobe Apps. Photoshop refused to open and now when I'm trying to install Creative Cloud in order to manage all my apps, it freezes consistently at 21.5%, I've left it for hours. No internet issues, it's been able to install previously, years ago, and I haven't added any firewalls for it to get stuck on.

What can I do?

[기훈서42339513]

I have same issue. it make me crazy. anyone know the answer???

[kissa5C47]

If doing a complete unistall doesnt work. Make an administrator account then do a complete uninstal/reinstall. You will most likely have to disable your firewalls. Make sure no adobe program is running. Allow all permissions for every adobe account that attempts to run during install. Making the administrator account on your computer is the key though. 

[boogie]

having the same issue. Running MacOS 10.15 and the CC installer stops at 21.5%

[boogie · Accepted solution]

After searching the board, I used the tool below. Basically unistall everything, empty trash, hard restart, and then re-launch the installer. Worked for me to get the download to install within 3-5 minutes. Good luck.

Try using this tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[기훈서42339513]

Wow it's really work!!!!!! thx bro!!

[the-britster]

this worked ! thank you so much

[HAN_W]

Thank you soooo much! You are genius!!!!

[ricikim]

You're my savior!!! Thank you so much!!

[minhhuy11231]

Thank you, thank you so much. it,s really work>>>>>>>>

[katievb]

its not working for me because everytime i try to uninstall it it says i need to upgrade it...did i miss a step or something??

[Peru Bob]

What operating system?

What versions of CC ?

[SMackie978]

I have MacOS Catalina 10.15.3

I am trying to get the Photoshop CC latest version as I just paid for it.

[SMackie978]

Well! I got it to work! TY! 

[kimcartier]

I cannot uninstall either -- I get the same message. 

The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information.

[Kcrose2]

Did you ever figure this out? I've ran all the diagnostics and cleaning tool, still can't get it going

[SMackie978]

Same issue here!

[K8K8K8K8]

I stuck on 21 % and then after trying another link on 5 %

CC cleaner tool doesnt work forme because there is only 1 file in adobe creative cloud folder and its pim.db. So if there is no uninstall file what do i do? T_T

[Jeffrey_A_Wright]

K8K8K8K8, what happens when you download and run the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html?

[kimcartier]

I am unable to uninstall the previous versions of Creative Cloud, Photoshop
or Lightroom, which is what you are supposed to do PRIOR to running the
cleaner tool. Can I run the cleaner tool without uninstalling the old
versions?

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_____________________
Kim Cartier ~ Portrait Artist
<Removed by Moderator>

[Jeffrey_A_Wright]

Yes, Kim, we updated the CC Cleaner Tool, to include the ability to uninstall Adobe applications for macOS.  Please see https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html for more information.

[kimcartier]

Awesome! This worked great. Thanks for helping!

--
_____________________
Kim Cartier ~ Portrait Artist
www.KimCartierPortraits.com

[kristieb74645172]

Yes wow this works MANY MANY THANKS, I just wish I saw your post 12 hrs ago! 

[Sebastian_Buczek]

There is one more Fast solution to this problem in OS, Stop all processings in Adobe  go to System preferences/ Network / Advanced/ Proxies And uncheck the SOCKS Proxy . Restart the system and start instalation again.