Creative Cloud installation failed (error: 702)

[Apollo Graphic]

About a week ago creative cloud signed me out, and since then I am not able to login into Creative Cloud and use any of the products. 

Every time I reinstall I get an error message, "The installer was unable to access a file or directory. (Error code: 702)"

I have contacted the support team numerous times. They finally reached out to me. I shared my screen to resolve the issue but didn't work out. The next step was talking to the senior team, but even though I scheduled a phone call 3 times, they never called me or left a voice message or email. 

I am getting really frustrated about this. Because I can't use any of the design tools to do my daily task, and this impacts my main source of income. I'm in desperate need of advice. 

[Mike Morphett]

Wow - this seems to be working, after a wasted morning talking to Adobe  and running disk First Aid and OS updates. Thanks so much.

[Josh23359949u7ti]

Hi, which password is it referring to?

[kglad]

your mac password.

[Westcon-Comstor NZ]

This just worked for me as well! Thank you soooo incredibly much! 
There nothing like that 'stab-my-eye-with-a-pencil' feeling of frustration, then coming across advice on an Adobe forum, and it works! x

[Antonio23709820es33]

Where do I put this command line?

[defaulthku88r4k5yzt]

Into the Terminal Utiltiy on you Mac, 

[kglad]

from @ChrissyLarson 

Hi! To launch terminal go to Launchpad (where you go to view your applications) and type in Terminal in the search. You can also search for the application in finder. Once you're in terminal, simply copy and paste the command line. You'll then be prompted to enter your user password (you will not be able to see your password as you type it) and hit enter.

[Marine237589821ner]

Merci j'étais désespérée !

[embgraphics]

Thanks Kary, I've had this problem this morning, InDesign suddently started crashing while opening, Creative Cloud was no responce and getting a 702 error when trying to reload Creative Cloud. After several tries at Disk First Aid, Restarts and then Remote help from Adobe who ran a command in terminal, I think it was the command you've shared but they couldn't get it working.  I was aksed to take a call back from Adobe Tech services tomorrow.

I decided to do a search cause I kind of need to be working and found this thread, ran TERMINAL command myself and I've now got Creative Cloud back and currently waiting on InDesign downloading. Happy days, thanks again :]

[Joseph22908196dxwu]

Worked for me too, many thanks

[derelictum]

For me too!!! Thanks

[lars-olea71547867]

Perfect, it worked for me 🙂

[evanc5332939]

Excuse me, Kary Burns. Can you provide me with instructions on how to log into TERMINAL to fix Error Code 702 from my iMac, please? 

[ChrissyLarson]

Hi! To launch terminal go to Launchpad (where you go to view your applications) and type in Terminal in the search. You can also search for the application in finder. Once you're in terminal, simply copy and paste the command line. You'll then be prompted to enter your user password (you will not be able to see your password as you type it) and hit enter.

[Steve23660706yv1n]

What a relief!!!  This resolved hours of frustration!  I'm making a Time Machine backup.

[timothyh51331562]

AWESOME!! This was so helpful and worked instantly. Adobe support was trying for an hour with no results!! Thank you!

[evanc5332939]

Never mind, Kary Burns. I already figured it out. 

[defaulthku88r4k5yzt]

Did you get the help that you needed. the Terminal is in the Utilities in your application folder. Launch it and cut and paste the code:   sudo chmod 1777 /tmp/

[evanc5332939]

I did get the help I needed. 

[msage1026]

This worked for me - thank you so much!!!

[annelizep67614989]

OMG Kary Burns! 
Can we erect a memorial to you? You literally just saved me hours of work. 
Thank you so so so so incredibly much!!

[me23638460x11w]

I FKCIN LOVE YOU

[VFXBro_1998]

You're a lifesaver! Thank you

[FBD2017]

Thank you so much (merci beaucoup) !

[laurahebbend]

Kary. You're my hero ❤️