creative cloud installation problem

New Here ,
Aug 03, 2022 Aug 03, 2022

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good morning
I have a problem with the adobe creative cloud installer
days ago while I was working my pc suddenly turned off.
when I reset my pc this error appeared ....
By accessing the creative cloud app, it does not start and continues to load in a loop
I tried to do the instazzione downloading the installer but it keeps giving me the error.
How do I reinstall creative cloud, which doesn't allow me to install at the moment? by case of first uninstall all adobe programs such as Photoshop, Iluustrator, etc ... and then uninstall the creative cloud and then proceed with the installation from scratch

Thanks to anyone who can help me

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Adobe Community Professional ,
Aug 03, 2022 Aug 03, 2022

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do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html


then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...


clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)


reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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