Creative Cloud - Installation Query across 2 drives

[trish6150]

Hi there

I am in a bit of a pickle. From what I can read the main Photoshop files load to C: drive is that correct but the CC apps can be loaded on another drive?

Well that might be the case for me. I have been having an issue with a D: drive for weeks and it has finally crashed. As that has happened my PS icon on my Taskbar has disappeared and if I try to run it from normal - start programs etc - CC2019 just doesn't show up.

I can't get to my laptop at the moment to check what is on C: - what do I check for to see if the main program is on there and if it is can I change the CC apps to point back to C drive now till I sort out what will happen to my D drive (having a fight with the company I bought if from as I am sure it is still in warranty and has been back to them several times).

I need to use PS as I am a digital artist and way behind.

thanks in advance for any advice.

Trish

[John T Smith]

If you installed programs to your non-boot drive, you are going to have to reinstall to put everyone on one drive

I've never done what you seemingly did, so this is only a GUESS but I think you need to sign out of your account, clean CC off your drive, and start fresh

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[trish6150]

thanks for the quick response. Will check out what is on my C: Drive tonight and then see what happens with the D: drive tomorrow when I take it back to the supplier.

[Nancy OShea]

An underpowered laptop is no fun.  I know, I've been there.   See recommended workstations for Photoshop CC

https://www.pugetsystems.com/recommended/Recommended-Systems-for-Adobe-Photoshop-CC-139

[Nancy OShea]

Moving from Community Help to Get Started.