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Creative Cloud Installer....stalled..can't install.

Janice Tanton
New Here ,
Jul 16, 2019 Jul 16, 2019

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Have read the forums and tried to de-install because when I went to open Creative Cloud this morning, it just hung on an update at 1%.

Got a message that it couldn't uninstall Creative Cloud.

Downloaded a new Creative Cloud Installer, and that too is hanging at 25% for the past hour.

Getting really frustrated and unsure how to fix this. Any ideas?

I am running:

macOS Mojave 10.14.5 on a MacBook Pro (Retina, 15 inch Mid 2015) with a 2.2GHz Intel Core I&, 16 GB 1600 MHz DDR3, Intel Iris Pro 1536 MB graphics card.

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Creative Cloud

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AxelMatt Community Expert
Community Expert ,
Jul 17, 2019 Jul 17, 2019

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Please take a look here:

Creative Cloud app installation hangs

Creative Cloud Desktop App Installer is Stuck

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 24H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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