Creative Cloud installing old versions

New Here ,
Oct 11, 2018 Oct 11, 2018

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Is anyone experiencing the issue where you have current versions of Bridge Lightroom and Photoshop yet Creative Cloud says they need to be updated and then you end up with 2 installations of each product?   The newest and the previous versions.  My Adobe Bridge CC 2015 just finished installing when I already had Bridge CC 2018.  Same with LR and PS.  Camera RAW CC?  No clue there...   The Creative Cloud version I have states version 4.7.0.400 but I'm not sure if this is the correct version or not.  Does anyone with Adobe or users know about this problem?  Thanks.

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Community Expert , Oct 11, 2018 Oct 11, 2018

Possibly related.  The CC System Requirements are changing.  If you're on an older OS, you might not be able to get the latest versions.  See article below for details.

Upcoming Changes to Creative Cloud OS Support for Windows and Mac | Adobe Blog

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Community Expert ,
Oct 11, 2018 Oct 11, 2018

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Possibly related.  The CC System Requirements are changing.  If you're on an older OS, you might not be able to get the latest versions.  See article below for details.

Upcoming Changes to Creative Cloud OS Support for Windows and Mac | Adobe Blog

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 11, 2018 Oct 11, 2018

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Im running Win 7 SP1...the latest versions for all CC photography apps were running good until very recently.  I tagged in the other post related to Muse as I to have been experiencing the login/logout conundrum...   I'd be logged out, then prompted to get different version then if i logged in it made things very strange...such that I could not install anything.  I wasnt familiar with what Muse is/was - so I looked it up and now im clear.   Thank you for the info, Nancy!

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New Here ,
Oct 11, 2018 Oct 11, 2018

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wow!    i had no idea about that...thanks for the article.   time to upgrade i suppose.  what designates a "major release"?

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Community Expert ,
Oct 11, 2018 Oct 11, 2018

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A major CC release is 2017 to 2018 or 2019.   A dot release is 2018 to 2018.2 which might contain bug fixes or some other minor improvements.

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Guide ,
Oct 12, 2018 Oct 12, 2018

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Hi,

When you install a 2018 version, you can choose to delete or keep old versions. When you choose to delete old versions only the last one will be deleted and therefore in this case only the 2017 version will be deleted and not all the previous versions ( 2015, 2014 ...).

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Community Expert ,
Oct 12, 2018 Oct 12, 2018

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Strange phenomena. Older versions should only install on request. If however you came from an older to a newer version, you can choose to keep the older version. It's, however, rarely of any use. Only in case you need compatibility to an older product, or in case you want keeping the n-1 version just in case you run into trouble with the latest version.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Oct 12, 2018 Oct 12, 2018

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Abambo  wrote

If however you came from an older to a newer version, you can choose to keep the older version. It's, however, rarely of any use.

I keep multiple product versions because some tasks are only doable in older versions and I don't wish to upset my normal workflow.  With each product upgrade something invariably gets taken away to make room for something new.

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Mar 16, 2022 Mar 16, 2022

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i'm using animate 2019

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