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Creative Cloud is blocked.

New Here ,
Oct 03, 2022 Oct 03, 2022

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My creative cloud has been stuck on a self update at 42% "Creative Cloud Update". This is blocking me from accessing my new font downloads as well as other features such as signing out. 

 

I have tried force quitting the application on my desktop as well as stopping all automatic updates.

 

How can I fix this?

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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use your task manager (win) or activitiy monitor (mac) to terminate.

 

then restart your computer and check if the update completed.

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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You might need to try re-installing the desktop app as well.  I ran into this once and had to also go into the system library (mac) and delete preferences folders to get it unstuck.

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?pa...
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

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