• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Creative Cloud is blocked.

New Here ,
Oct 03, 2022 Oct 03, 2022

Copy link to clipboard

Copied

My creative cloud has been stuck on a self update at 42% "Creative Cloud Update". This is blocking me from accessing my new font downloads as well as other features such as signing out. 

 

I have tried force quitting the application on my desktop as well as stopping all automatic updates.

 

How can I fix this?

Views

37

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 03, 2022 Oct 03, 2022

Copy link to clipboard

Copied

use your task manager (win) or activitiy monitor (mac) to terminate.

 

then restart your computer and check if the update completed.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 03, 2022 Oct 03, 2022

Copy link to clipboard

Copied

You might need to try re-installing the desktop app as well.  I ran into this once and had to also go into the system library (mac) and delete preferences folders to get it unstuck.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 03, 2022 Oct 03, 2022

Copy link to clipboard

Copied

LATEST

See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?pa...
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines