Creative Cloud is charging the CPU at 99% since yesterday's update

[Dimgor]

The two processes that are making the processor run at max are CCLibrary and CCXProcess. Any idea?

[phoenix_stu]

I seriously think that the keychain problem is isolated and has nothing to do with any of the troubles with the CCLibrary and CCXProcess issues. 

[gootara_org]

I renamed login keychain file in my problematic environment, then everything is working fine.

but when I rename back keychain file, the problem comes again.

It's seems that keychain is the cause of my environment, but not yours. that's it.

[sobamanju]

security dump-keychain -a executed and exited normally for me. Just another data point.

[Norio_Kawamura]

I have no problem with CC desktop app 3.4.1.181.

Adobe Japan support say about this problem,

After starting each product you're using, not Creative Cloud desktop application, it's possible to evade a problem by doing an update from the help menu.

[phoenix_stu]

?? Not sure exactly what they mean Norio ..  When you click on update from an app itself, say photoshop, then it automatically opens Creative Cloud desktop app anyway to check for the update.

On a side note, the new splash scree that pops up when you open a file in photoshop, the one asking if you would like to add new library. When you try to add the library, it just hangs on the download process.

All in all, it is still screwed!  CCLibrary and CSXProcess is still draining my RAM.  Also, I am not sure why all of the sudden this has occurred lately however, I have noticed that the CEPHtmlEngine and CEPHtmlEngine helper is also having high CPU usage. It even creates multiple instances of these. Usually 2 instances of CEPHtmlEngine and 2-4 instances of CEPHtmlEngine Helper.

Basically the only way to have my computer run smooth is to Quit all of the following processes: CCLibrary, CCXProcess and all of the CEPHtmlEngine and Helper processes.  Once I quite those in Activity monitor, things run smooth however, my library is no longer accessible.

Come on Adobe!!  Please revert everything back to the way it was before the update from the start of this thread.  Everything was working fine up until then!  We are paying good, hard earned money to have your product and we need it to function properly! 

[i.2b3]

Same here. That new update just made it hang on initializing libraries. Still eating up CPU and memory. Really slowing everything down. Frustrating. Adobe, please get on the ball here. There's no getting around it unless we manually quit all these processes in Activity Monitor.

[davidbuehn]

I also had the problem and after I reset my Keychain, everything is working again! Thank you gootara.org and Ian_Brown. I also had problematic certificates, that causes other problems...

[Davide Baroni]

I reset the keychain, not only nothing changed, but now CC Desktop doesn't even open at boot...

[darkcanyon]

Uninstalling the CC Desktop was the best solution for me. I don't need it. The new Photoshop version released this week updated perfectly through application manager when I launched Photoshop. CC Desktop is badly designed in my opinion. No application should run that many background processes when there is no need for it. My computer is happy. I'm happy!

[Davide Baroni]

Well, I tried to. I got an error message saying that it was impossible to uninstall CC Desktop because there were still in the system other apps (Ps, LR) that required CC Desktop and I should uninstall those first .
I killed all the Adobe processes but Core Sync Helper (I tried, but either it refuses to die or it restarts in a matter of nanoseconds...), and it seems to work, mainly because CC Desktop doesn't open at boot... I hope there'll be a solution soon. I'm leaving to Brazil in three days, and there is no reliable connection where I go...

[darkcanyon]

That happened to me too. Support gave me a link to a cleaner toolClick here to download Creative Cloud Cleaner tool

Download and run it and CC Desktop will be all gone. Reboot your machine after it's cleaned out. The fact that CC Desktop doesn't start at boot, as is the case on your machine, doesn't stop the background processes from loading. That's why I think the app is badly designed. It would have been ideal if it could be turned on and off when needed. I think Adobe needs to do something about that bad design ASAP.

[darkcanyon]

Forgot to mention: When you run the cleaner tool, only select CC Desktop. I think it's the one at the top.

[Davide Baroni]

Thank you, darkcanyon, it made the trick for me. Now I have to try updating the apps (Ps, LR, Br). 🙂

[joschavdlinden]

gootara.org‌ I don't have any problems with my Keychain Access.app.

[Gizmotoy]

I have CCXProcess, CCLibrary, and Lightroom all pegged at 99%.  I can open Keychain Access, and all the certificates in Login/Certificates appear to be functional.  I wandered through the rest of the Keychain and didn't see anything obviously non-functional.  All keys, passwords, and certificates appear normal, yet the problem persists.

It appears Lightroom locked up with a spinning beachball once I ran out of physical memory (I have 24GB) and started eating into the swap file.  CCXProcess and CCLibrary are using 9 GB each!

[Gary Lum]

I've no reset the keychain on both my MBA and MBP and now everything is

working fine. I don't see any CCLibrary or CCXProcess activity and my fans

are quiet.

[Davide Baroni]

What if I were to uninstall all CC stuff (CC Desktop, Photoshop, Lightroom, Bridge) and re-install everything from the scratch? Should I Deactivate everything first?

I think this SHOULD replace all the folders and set them correctly... shouldn't it?

[Davide Baroni]

OK. Run the Log Collector Tool. Here's the file: https://dl.dropboxusercontent.com/u/16676217/AdobeLogs-30112015-2002-MBPdiDadeBaroni.lan.zip
I realiza now that at the moment I run the LogCollector Adobe CC Desktop wasn't running. Should I do it again with some particular sw running?

[TheZeke]

I just talked to a support person on chat.  I was very specific about what processes were eating up my CPU and they told me that it's a problem with my computer's performance.  This was before I found this forum thread.

[Joseph__Wild__Tame]

I have exactly the same problem - CCXProcess and CClibrary running at 99% of CPU.

I uninstalled Creative Cloud and all CC apps. I reinstalled, with the latest update Version 3.4.1.181 released on 11/26/2015...but the problem remains.

I called Adobe Tech support who told me that they are working on it and an update will be released.

[i.2b3]

I've updated again from what was available in the update screen today. But CC is still hogging CPU like there was no tomorrow.

[darkcanyon]

I signed up a few days ago and the first thing I noticed was seven new processes running in the background. And that was with no open Adobe apps. I immediately contacted support and the only solution was to uninstall CC desktop. Now my computer is back to normal but I have to say, this is atrocious. No software developer should be allowed to take over your computer without your consent. I can use the apps now but not the cloud services. What I get is a crippled subscription. There is no way I will install the CC desktop again unless Adobe finds a way to slim down the system impact.

[gootara_org]

CEPHtmlEngine (Helper) process is running normally in my keychain problematic environment. (CCLibrary & CCXProcess is attacking the CPU at 99%, but all of CEPHtmlEngine processes are running very normally.)

This suggests that if you also have the problem with CEPHtmlEngine (Helper) process, you might have ​other causes other than keychain.

anyway, you don’t have to reset keychain if you have no trouble with your keychain.

[Joseph__Wild__Tame]

I phoned Adobe support again today (December 9th 2015) for an update.

They told me that engineers are still working on a fix, and for the time being there's nothing I can do.

So, for the time being I've simply uninstalled the Creative Cloud app.

The Apps I use (Photoshop CC2015, Lightroom CC2015) continue to work fine without the Creative Cloud app installed (I can update them by using the Updates... option on the Help menu)

[WBA3]

Thanks. That is exactly what I have done: Deleted CC , LRCC and PSCC and then reinstalled the latter two apps. All is functionally well without CC, which I don't really need.

Bill