creative cloud is not installing on my mac os sierra

[kaustubht61021842]

it says every time that i have to download the adobe installer advisor so can you plz tell me from where do i download it.

[Bani Verma · Accepted solution]

Hi Kaustubht61021842,

As you have mentioned you are getting an error message "Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem", i would recommend you to try the troubleshooting shared in the following help document to resolve it: Installing Creative Cloud on macOS 10.12 (Sierra) .

Let us know if this helps.

[John M.24836307tban]

I have High Sierra, not Sierra on my laptop