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Creative Cloud is not loading

Community Beginner ,
Nov 05, 2022 Nov 05, 2022

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Windows 10. It just spins without loading. I uninstalled all adobe apps and creative cloud. Now I can't install anything. I go to my account, and when I click on any apps or Creative cloud, nothing happens.

What do I do now?

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Creative Cloud , Installation

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correct answers 1 Correct answer

Community Expert , Nov 06, 2022 Nov 06, 2022

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app

...

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Community Beginner ,
Nov 05, 2022 Nov 05, 2022

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Correction: Actually, I can't even download those apps from the Adobe website. When I click on any app, nothing happens.

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Community Expert ,
Nov 06, 2022 Nov 06, 2022

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reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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New Here ,
Jan 31, 2023 Jan 31, 2023

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If you are facing issues with installing Adobe apps or Creative Cloud on Windows 10 and it just spins without loading, here are some steps you can try to resolve the issue:

  1. Clear the browser cache and cookies: Clearing the browser cache and cookies can sometimes help resolve the issue.

  2. Use a different browser: Try accessing the Adobe account and installing the apps using a different browser.

  3. Disable firewalls and antivirus software: Temporarily disabling the firewalls and antivirus software on your computer can help you resolve the issue.

  4. Repair Creative Cloud desktop app: You can try repairing the Creative Cloud desktop app, which might resolve the issue.

  5. Uninstall and reinstall Creative Cloud desktop app: If repairing the app doesn't work, you can try uninstalling and reinstalling the Creative Cloud desktop app.

  6. Contact Adobe Support: If the issue still persists, you can contact Adobe Support for further assistance. They can help you troubleshoot the issue and find a solution.

Note: It's important to follow the steps carefully to avoid any damage to your system.

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