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Creative Cloud keeps telling me I have been signed out, can-not get past that message

New Here ,
Dec 13, 2021 Dec 13, 2021

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I was previously signed in to adobe creative cloud through my schools subscription. However, that email account has been deleted. I have since purchased a new subscription, and have tried signing in, however every time creative cloud is opened I get a message saying I've been signed out, with a choice to sign in. When I push the sign in button, it loads for a second and then the same message appears, without giving me a chance to even attempt to sign in. I have uninstalled Lightroom and Photoshop, I've uninstalled the Creative Cloud, I've deleted the OOBE files, I've restarted my computer. I have tried contacting ADOBE customer care but was told that phone care wasn't available. I have literally done everything I can think of. Im using the newest version of windows. Please Help. 

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Community Expert ,
Dec 13, 2021 Dec 13, 2021

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

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Community Expert ,
Dec 13, 2021 Dec 13, 2021

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Did your school deactivate the old account from your device?

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Enthusiast ,
Apr 04, 2022 Apr 04, 2022

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I have this issue occasionally, and it recently started again. So I went to my Adobe account and deleted all the active sessions ( there was at least 15 active relating to my computer ( not hacked )) and so far so good. If you have a second copy of Photoshop on a separate computer, you are allowed two installs that DO NOT run at the same time, temporarily disable one of them.

 

For me, so far no sign-outs. I cannot rule out that it will happen again though. I hope this helps this annoying bug/problem.

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