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Creative Cloud making internet painfully slow?

New Here ,
Jan 15, 2020 Jan 15, 2020

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Hello, I just bought an iMac and went through the incredibly slow process of installing Illustrator, Photoshop and InDesign (they each took a day+ to download). Things seemed fine for a day or so, but now my internet in general, and particularly trying browse fonts in CC, is painfully slow. I thought it could it be to do with files synching to cloud storage, but Ive paused that and its still dire. Can anyone please shed some light?

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Creative Cloud , New user

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Community Expert ,
Jan 15, 2020 Jan 15, 2020

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Creative Cloud doesn't effect my Internet performance.  But non-essential background process like anti-virus scans and backups can slow things down a lot.

  1. Who is your ISP? 
  2. Is your device connected directly to your router/modem or do you use WiFi?
  3. What is your Internet speed?  See link below.
    https://www.speedcheck.org/
  4. Which anti-virus and firewall do you use?

 

Nancy O'Shea— Product User, Community Expert & Moderator

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