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Creative Cloud no se carga en mi Mac

New Here ,
Feb 13, 2025 Feb 13, 2025

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Llevo una semana sin que me cargue mi Creative Cloud, ya intente de todo desinstalarlo y instalarlo, borrara archivos de Data, usar la herramienta de cleaning creative cloud y nada me funciona, no se que mas hacer, me retrasa mucho en mi trabajo

Captura de pantalla 2025-02-13 a la(s) 5.05.44 p.m..pngexpand image

Captura de pantalla 2025-02-13 a la(s) 5.06.05 p.m..pngexpand image

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Community Expert ,
Feb 13, 2025 Feb 13, 2025

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

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