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Creative Cloud not available

New Here ,
Mar 29, 2023 Mar 29, 2023

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Hi, I updated my payment info two weeks ago, but until now I can't use the apps!

When I try Ai, Ph, or Id it says I need to request permission (to myself the adm). It doesn't make much sense I'm the soly user of the account... None the less I tried doing it, also 2 weeks ago, and still nothing!

Can someone plese help ,e?

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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@Abissa290262268j2b 

 

check your account type, https://account.adobe.com

 

does it say an individual account?  or do you have a teams/enterprise/education account?

 

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Adobe Employee ,
Mar 29, 2023 Mar 29, 2023

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Abissa, please make sure you are signing in under the correct account. I see you recently started an individual membership, but an organization also claims the e-mail address and provides you with a Creative Cloud for Team membership. Which plan are you trying to access? 

 

Please see https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html for information on choosing which account you log in with.

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Community Expert ,
Mar 30, 2023 Mar 30, 2023

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You can talk to an Adobe agent. This is something they can go through with you in a live session

To contact an Adobe agent directl, go to the Adobe Support Help Centre, where you can access an online chat. Link is: https://helpx.adobe.com/support.html


Make sure that your browser does not block scripts, or pop-ups, and also make sure your browser allows cookies for the link to work, If you don't see the chat icon in the bottom right, or it won't open the chat, try another browser (or change the browser settings).

Type  'Agent' in the chat box to bypass the chatbot and be connected to a real person.
https://helpx.adobe.com/contact.html?rghtup=autoOpen

A waring of scammers - take care with any direct messages to you or others contacting you claiming to be Adobe.
Adobe does not provide support by email, so beware of any message in this format.

More information about scammers can be seen in the link below:
https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com... 

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Community Expert ,
Apr 04, 2023 Apr 04, 2023

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@Abissa290262268j2b - did you manage to resolve your issue?

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Community Beginner ,
Apr 04, 2023 Apr 04, 2023

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Try contacting customer support.

Barcode Label Maker by : https://www.barcodelabelmaker.org

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