Creative Cloud not opening after installation

New Here ,
Aug 20, 2021 Aug 20, 2021

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I'm trying to install Creative Cloud on my Mac. Installation finishes successfully, but then CC won't open. Not message or anything, just nothing happening when I want to open the programm. Have repeatedly deinstalled and reinstalled, deleted the whole Adobe folder in the library, run the Cleaner Tool. All did not help. If I check Activity Monitor, each time I try to open CC, a new AdobeCRDaemon task will start. Any idea what else I could try?

(Might be related to older Adobe installations I had running on my old machine, based on which I have set up my new machine.)

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Creative Cloud , Installation

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Adobe Community Professional ,
Aug 20, 2021 Aug 20, 2021

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what's your os version?

did you download and then install the cc desktop app (as opposed using time-machine or some other migration method)?

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New Here ,
Aug 21, 2021 Aug 21, 2021

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Big Sur. Yes, I downloaded the desktop app.

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Adobe Community Professional ,
Aug 21, 2021 Aug 21, 2021

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first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your osrestart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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New Here ,
Aug 22, 2021 Aug 22, 2021

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Thank you. Unfortunately, that are the steps I already tried (and just tried again, no success) (except for the first two, if I cannot open the cc app, impossible to reset). So still the same issue, cc app just won't open

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Adobe Community Professional ,
Aug 23, 2021 Aug 23, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1629727565686.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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