Hi there,
I have reinstalled/updated Windows (from 8.1 to 10), and I have my Adobe Creative Cloud apps installed in a different drive (D:\). I am trying to sync or detect the already installed apps to Cloud desktop app with no avail.
Is there a way for me to link/detect/sync the installed apps (AE,PR,LR,PS), without having to re-install them again and lose all my plugins and custom settings ? I have on going projects.
You can see from the attached screenshot that I have Premier running in the background and the Desktop App not detecting it.
I have tried re-installing the Desktop app and run update from Help> Update in Premier.
Any help will be appreciated. Thanks.
2 Correct answers
check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com
if everything is as you expect and your subscription is current:
rename your Adobe PCD folder and SLStore folders, https://helpx.adobe.com/creative-cloud/kb/configuration-error.html
sign out of your cc desktop app*
restart your computer
sign back in to your cc desktop application* using the same adobe id used to verify your subscription.
*http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
this is the official help page for the problem, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
25
Replies
AdChoices