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Creative Cloud Premier pro Error Launching WIndows 7

New Here ,
Nov 02, 2021 Nov 02, 2021

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Problem: I run Win 7 Pro 64 Bit with Adobe Premier Pro 2018. It now wont run. It displayed an error message saying my subscription had expired. Creative CLoud would not run either.


Situation: The problem is in the TLS 1.2 protocol. Not allowing Adobe to phone home and initiate. After an hour on the phone with Adobe Tech Support, who was really great. He pointed out that Windows 7 Pro needs to be updated to enalbe TLS 1.2. He was unable to locate the update file, but left my case open if I was not successful in finding the update or possibly a Windows 7 Ultimate update. Which would resolve it.

With his help in understanding the problem, I dug around and found the exact fix.

Read this article:
https://docs.microsoft.com/en-us/mem/configmgr/core/plan-design/security/enable-tls-1-2-client

Then:

A)Download the Update for Win 7 x64 system - KB3140245
To download the Windows 7 Pro 64 Bit update go to this microsoft update catalog:
https://www.catalog.update.microsoft.com/search.aspx?q=kb3140245


B) Download the EASY FIX file, This will handle the TLS 1.2 issue unless youre feeling real techy, I started to but just did the easy fix and presto.

https://download.microsoft.com/download/0/6/5/0658B1A7-6D2E-474F-BC2C-D69E5B9E9A68/MicrosoftEasyFix5...


C) Download install .Net 4.8 Framework. I downloaded the .NET 4.8 file here:

https://dotnet.microsoft.com/download/dotnet-framework/net48


Then try this:

1. I created restore point first.
2. I then applied the Windows update.
3. I created another restore point after the update and restarted
4. I then installed the .Net Framework 4.8 update - if you have that already, then not needed
5. I reboot and created another Restore Point.
6. Install the Easy Fix File. Quick an easy - this modifies the registry to correctly enable the TLS.
7. Reboot and Created a Restore point.


Ok so maybe a lot of restore points, but I wanted to be able to step back if there was any issue.

So then the magic moment came. I started my Adobe Cloud - Presto it phoned home, initiated and all good.

Then I started up my Adobe Premier Pro 2018 (V12) and it fired right up like it never had any problems. Now, does this mean I have to run right out and upgrade to Windows 10? Not right now. And of course we know the support for Win 7 is gone, so beware.


This did the trick and I hope it helps anyone out there having this problem.

 

TOPICS
Activation, CC FAQ, Creative Cloud

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