Creative Cloud Redownload after cancelling after 2 months and paying for a whole year

[jaemss27604010]

The start of April this year I cancelled my Creative Cloud Subscription as I only needed it for 2 months. But I did not realise that I would have to pay for 1 whole year if I just joined for 2 months. I would like to redownload it so that I can at least use it for what I paid for

[Mylenium]

It's not clear what you are having issues with. It works no different than the first time - log in to your account, download the CC app, sign in, install the programs. If there#s anything else you need to explain in more detail.

Mylenium

[Abambo · Accepted solution]

Mylenium  wrote

It's not clear what you are having issues with. It works no different than the first time -

When it's cancelled, it wont work any more. The only possibility I see is contacting Adobe and hoping that the cancel can be cancelled again. There is too much time passed in between.

Users don't realise that they need a month to month subscription if they do not use the software for a longer period of time. They take the cheap option, not realising that they will be bound for a year.

There are 2 things that I'm looking always before taking a subscription:

1. how much it costs as an overall and
2. how to cancel and under what conditions.

To contact Adobe Customer service use this link: Contact Customer Care

[arij2010]

Hi,

If you cancel after 14 days, your service will continue until the end of that month's billing period, and you'll be charged an early termination fee of 50% of your remaining contract obligation.

Normally you paid an early termination fee and not the whole year .