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Creative Cloud says I'm not online and won't open apps

Explorer ,
Jan 05, 2022 Jan 05, 2022

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Creative Cloud says i'm not online, yet I'm currently online researching and writing about this. What do I do?

 

PS, your *Topics aren't related to this issue but won't let me post without clicking one.  Fyi, it's not a "Collaboration" issue. Lol, why is this so difficult?

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Community Expert ,
Jan 05, 2022 Jan 05, 2022

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TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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Community Expert ,
Jan 06, 2022 Jan 06, 2022

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LATEST

Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

  • Windows 11, Windows 10 versions 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported);
  • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina)

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Also see Resolve Connection Errors

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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