Creative_Cloud_Set-Up.exe won't open

[Temel]

hello everyone I purchased a new Adobe membership. I downloaded creative cloud. but the exe file does not open. Help please

[Manan Joshi]

Check the following article it might help

https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck-advanced.html

Do you get an error?

-Manan

[Temel]

I tried but it didn't work

[kglad]

@Temel 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[Temel]

hello everyone
I purchased a new Adobe membership. I downloaded creative cloud. But Creative_Cloud_Set-Up.exe file does not open. Help please

[kglad]

please don't post duplicate messages.

[kglad]

p.s. do you have a teams or enterprise subscription?

<merging from enterprise & teams>

[Shivangi_Gupta]

Hi @Temel,

We checked that you have an active subscription for Creative Cloud all apps. Do you get any error when you try to open the executable file? 

Let us know. We're here to help.

Regards,

Shivangi 

[Temel]

Thank you, problem solved