• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Creative_Cloud_Set-Up is having problems.

Explorer ,
Dec 06, 2022 Dec 06, 2022

Copy link to clipboard

Copied

That's the problem:

Captura de tela 2022-12-06 163248.png

 

How to fix?

 

NOTE - I downloaded it here: https://helpx.adobe.com/br/download-install/kb/creative-cloud-desktop-app-download.html

Views

747

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Dec 06, 2022 Dec 06, 2022

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app*



*use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc program

...

Votes

Translate

Translate
Community Expert ,
Dec 06, 2022 Dec 06, 2022

Copy link to clipboard

Copied

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app*



*use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

 

<moved from cc desktop>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Dec 06, 2022 Dec 06, 2022

Copy link to clipboard

Copied

Sorted out. Thank you very much!!! 😄

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 06, 2022 Dec 06, 2022

Copy link to clipboard

Copied

LATEST

you're welcome.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 06, 2022 Dec 06, 2022

Copy link to clipboard

Copied

PortalBronco, what type of Creative Cloud membership are you attempting to utilize or evaluate? I don't see an active individual membership under the e-mail address you used to post to this public discussion forum.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines