Creative cloud set up not responding

[someone_9455]

Hello, I purchased the creative cloud pack and now that im trying to download the creative cloud desktop app I can only download the Creative_Cloud_Set-Up.exe and I cannot get any further. No matter how many times I try clicking it it just doesn't respond. I have tried updating my computer, disabling any antivirus, trying to download it multiple times and nothing is working. Thanks in advance 🙂

[kglad]

right click the exe > click run as administrator 

[someone_9455]

Just tried that and all it does is throw out a "Do you want to allow this program to make changes to your device?" and after pressing "yes" it thinks for a second and then nothing happens 😞

[kglad]

what's your os/version?

[someone_9455]

I have windows 10

[kglad]

what build?

[someone_9455]

Edition Windows 10 Enterprise
Version 22H2
Installed on ‎6/‎8/‎2021
OS build 19045.5131
Experience Windows Feature Experience Pack 1000.19060.1000.0

I hope this is what you are asking 

[kglad]

it is, and that's good.

now, using an updated non-opera browser install the cc desktop app from  the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

[someone_9455]

I'm running out of hope, it didn't work

Clicked on set-up after extracting the files and the blue spinning wheel showed up for a bit and didn't respond

[kglad]

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer 

suspend antivirus/antimalware

run installer as administrator 

[someone_9455]

I tried 3.cc apps, creative cloud, cs6 products 4.cc apps and 6.creatice cloud only and none of it helped 😞

[kglad]

contact adobe support via chat so they can see your computer.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[someone_9455]

Thanks for this 🙂 the agent found that OS is not activated. I'll deal with that a bit later but for now this has helped :)))

[kglad]

your operating system (win 10) is not activated?

[someone_9455]

Seems so '-' 

[kglad]

oh, a new computer?

https://support.microsoft.com/en-us/windows/activate-windows-c39005d4-95ee-b91e-b399-2820fda32227

[someone_9455]

Nah old one, brother bought it used and after a couple years gave it to me. My other brother just did some things and now it doesnt show "activate windows" seems like everything is fine but the set-up still doesn't respond 

[kglad]

you could, and with that history, should backup your data, reformat your hard drive, reinstall and activate your os

though, to fix the adobe problem you could just reinstall and activate your os.

[Kanikas]

Hi there,

We hear you. I see that you were facing issue with Creative cloud and contacted support. After which they realized the windows wasn't activated. I see you have also cancelled the Creative cloud subscription. We hope the windows are activated and you purchase the software again.

Have a nice day.

Warmly
^KS

[someone_9455]

I have decided to give up on this, maybe it's not meant to be in this life